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Term and Notice Policy
Please read
these conditions carefully, they incorporate the basis upon
which bookings are accepted by www.lombok-tourandtravel.com
CHANGES IN PRICE AND ITINERARIES :
Prices are based on tariffs currently, in the
event of fluctuations in exchange rates or increases affecting
the prices we pay for transportation, hotel accommodation and
services generally, we reserve the right to adjust our prices
as may be necessary at anytime up to and including the day of
departure of your tour, even though the final payment has been
made. If we are forced to change your booking or part of it
for reasons beyond our control (for instance if an airlines
changes its timetable or if a hotelier over books his hotel
accommodation), we reserve the right to vary your itinerary
and will give you, or cause to be given to you, prompt notice
thereof.
In the event
that any one changes or series of changes to your itinerary
demonstrates that your tour has hereby become materially
different from that contemplated prior to the change or
changes being effected and in respect of which we have already
accepted your deposit or final payment, you have the right to
withdraw from the tour, and monies already paid will be
refunded in full. With your agreement, we will rearrange your
tour by providing alternative arrangements of, at least, the
same standard as the one originally booked. If, in the likely
event we have to cancel your booking because of insufficient
numbers booked or because of events outside our control, we
will, if we are able to, offer you an alternative tour of
similar standard. If you do not accept the alternative, we
will refund in full any monies already paid. It is essential
that you check with our agent whether any such changes or
variations have occurred in the tour you have chosen before
you complete your booking.
DEPOSIT & FINAL PAYMENT :
A deposit of 50% from the total package price is required at
the time of your booking. The balance of your tour price
completing full payment must reach lombok-tourandtravel.com no later
than 30 days prior to the commenced of your request. If for
any reason your balance payment is not received by us by the
due date, as set out above, we reserve the right to treat your
booking as cancelled and apply the appropriate cancellation
changes.
We are not
responsible for any bank charges.
PAYMENTS DETAILS
:
I We believe that simply is best that why we always want to make
our payment procedures, as easy as we can do to our customers. You
can make payments in U.S. $, Euro, IDR, etc.. For the reservation
or advance booking, you can wire deposit in our company bank
account as follow:
|
Name |
: |
SRI PURNOMO |
|
Bank Name |
: |
BCA KCP AMPENAN |
|
Bank Account
Number |
: |
232 028 6797 |
|
Swift Code
|
: |
C E N A I D J A |
|
Note :
Please email us remittance transfer form after payment has
been made to : lomboktourandtravel@gmail.com |
HOW TO BOOK :
We recommend that you secure reservation for any of the
lombok-tourandtravel.com programs through our office
at :
Lombok Tour and Travel
Jl. Raya Senggigi Km.12
Senggigi 83355 Lombok - NTB - Indonesia
Mobile / SMS : + 62 818 0571
2752
E-mail :
lomboktourandtravel@gmail.com
Website:
http://www.lombok-tourandtravel.com
Or you can book with any travel agents or tour operator in
Bali or any part of the world. However it is important for you
to contact us after made your booking with your tour operator
and make sure that you are not put on the wrong hand or
alternative organizer. Please ring our office and talk with
booking department requesting confirmation number.
LATE BOOKINGS :
Bookings may be accepted up to 7days prior to a tour departure
but will be subject to availability of accommodation, flight
and may be subject to the payment.
SINGLE SUPPLEMENT :
Must be paid when single traveler have been chosen.
CANCELLATION :
Should you, or a member of your party, be forced to cancel,
you must advise us or our agent in writing, and cancellation
is not effective until we receive this letter. If you cancel
at anytime prior to departure the cancellation fee will be
US$50 per person plus any other charges made by hotels, tours,
transportation and flights. If cancellation is made within 21
days of departure, the fee will be 30% of the cost of the
package fare.
MODIFICATIONS :
After receiving our official confirmation of your tour, any
change of tour, departure date, hotel, type of room,
substitution or reduction of passengers names, will incur a
US$30.00 amendment fee per booking file.
REFUNDS :
No refunds on unused services.
CONSUMER CLAIMS :
If you are unhappy about any aspect of the tour, please inform
our local representative or agent immediately, who will do
everything possible to resolve the problem on the spot, since
it may prove difficult to take any effective action on your
return. If, however, this matter can not be resolved, please
write us to
lomboktourandtravel@gmail.com
BOOKING ARRANGEMENTS :
All booking arrangements are to be made through our office A firm contract will exist between your self
and lombok-tourandtravel.com when your agent or our office issue our
official confirmation of your booking following receipt of the
deposit prescribed. The contract will be governed by and
subject to the terms & conditions and the general information
contained in this site. No variation of the tour conditions
shall be of any effect unless made in writing and with the
authority of lombok-tourandtravel.com.
SITE CONTENTS :
We are endeavored to ensure that all
information in this brochure is accurate at the time of
uploaded, but can not accept responsibility for any accuracy,
or truth of statement made. Illustrations are intended to set
the mood of each destination and may not present actual views
as seen on specific tours.
TRAVEL INSURANCE :
WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT
THE TIME OF BOOKING YOUR HOLIDAY. SO
PLEASE CONSULT WITH THE RELIABLE TRAVEL INSURANCE COMPANY. We
are does not include travel insurance, accident
insurance or any sort of insurance on this tour.
TRAVEL DOCUMENTS :
Each person shall be responsible for obtaining the appropriate
visa (s) and carry a valid passport at all times. All
travelers to Indonesia must be in possession of passport valid
at least six months after date of arrival. Please note that
passport and visa requirements are not our responsibility or
that of your agent.
NOT INCLUDED IN THE PACKAGE FARE :
Charges for passports, inoculations, excess baggage charges,
accident and baggage insurance, items of personal nature such
as beverages, laundry service, tips and gratuities and more...
AIR TRAVEL :
Participating carriers on these tours are Merpati Airlines,
Pelita Airlines and Garuda Airways specially to Sulawesi.
However, it may at certain times be necessary to use the
services of other airlines. No airline will incur
responsibility or liability to any person named in the
booking, aside from that liability as may be incurred as the
carrier.
BAGGAGE :
For all domestic economy baggage regulation limit check in
luggage for each passenger to two bags/pieces. However,
neither bag/piece may exceed a total dimension of 20kg each.
We recommend you to take the necessary baggage during the
trip. In case you have checked-out from the hotel, please pack
your baggage and locked it to store at our office. We will
take it back to you on your arrival from the trip
TRAVEL ACCOMMODATION :
lombok-tourandtravel.com is not itself a carrier or hotelier, not do
we own aircraft, hotels, or coaches. The flights, coach
journeys, other travel and hotel accommodation comprised in
your tour are provided by reputable carries and hoteliers on
their own conditions. It is important to note, therefore, that
all bookings with lombok-tourandtravel.com are subject to the terms and
conditions and limitations of liability imposed by airlines,
coach operators, hoteliers and other service providers,
including but not limited to car hire, restaurant operators,
whose service we utilize, some of which limit or exclude
liability in respect of death, personal injury, delay and loss
or damage to baggage.
OUR RESPONSIBILITY :
We always do our best to make sure your tour arrangements are
satisfactory and we accept liability for, but only to the
extent of, any loss or damage sustained by you as a result of
our negligence or that of our employees or agents. However, we
can not accept any liability of whatever nature for the acts,
omissions or default, whether negligent or otherwise, of those
airlines, coach operators, hoteliers, or other persons
providing service in connection with your holiday pursuant to
a contract between themselves and yourself (which may be
evidenced in writing by the issue of a ticket, voucher, coupon
or the like) and over whom we have no direct and exclusive
control. We do not accept
any liability in contract or in tort (actionable wrong) for
any injury, damage, loss, delay, additional expenses or
inconvenience caused directly or indirectly by force majored
or other events which are beyond our control or which are not
preventable by reasonable diligence on our part, including but
not limit to war, civil disturbance, fire, floods, unusually
severe weather, acts of God, acts of government or of any
authorities, accidents to or failure of machinery or equipment
of industrial action (whether or not involving our employees,
and even though such action may be
settled by acceding to the demands of a labor group).
CUSTOMER SERVICES :
We know how important every point of our client's need, this
is why our English Speaking customer service is standing by to
wait for you at +
62 818 0571 2752 call from 24 Hours a day to help emergency and last minutes
request. |
